Customer Testimonials

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Google Sep 25, 2022

Went in for my first oil change. 1st experience with the service department was a good one. Will definitely come back.

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Google Sep 25, 2022

You fixed my car. You washed my car. Everyone there and on the phone was polite and professional.

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Google Sep 24, 2022

I had the best buying experience buying a car EVER.

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DealerRater Sep 24, 2022

Good experience at the dealership they had the car that I wanted for my family

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DealerRater Sep 24, 2022

I bought the Taos because is close to my house. Salesman, George Skoubis and finance manager are good people as well Diaz.

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Cars Sep 24, 2022

Found the right car at the right time. Dealership under renovation. Purchase was quick and efficient. Building under renovation currently. No problems to speak of.

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DealerRater Sep 23, 2022

Ray & John were great to work with and patient with the questions I asked. Thanks!

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Google Sep 22, 2022

Ray is very good and nice He gave me good deal for my son in grito.Gracias Señor Ray

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DealerRater Sep 21, 2022

Very friendly and easy to work with. They found the car we wanted. No pressure and negotiating was fair and respectful.

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Google Sep 21, 2022

Charles, John, Ernie and Anthony were all great to work with! They made my purchase simple and took the time to walk through my questions. I would definitely recommend each of them and VW of Chicago!

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DealerRater Sep 21, 2022

Purchased my 2022 Taos at City Volkswagen of Chicago and had an awesome experience. Everyone at the dealership was friendly, helpful and thoughtful. Charles did a great job explaining the features of the car during our test drive and Anthony was extremely helpful throughout the buying process. John and Ernie were great as well. I would definitely recommend working with them and have already recommended their team to friends and family looking to purchase a new car.

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DealerRater Sep 20, 2022

I have purchased over 40 vehicles for my wife and myself in the past and never experienced a more enjoyable experience.

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DealerRater Sep 20, 2022

Charlie and Eric were super helpful and accommodating making the purchase of our pre-owned Atlas easy and seamless!

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DealerRater Sep 20, 2022

Charles was great! He gave us space to think about what we wanted and made it a comfortable experience.

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DealerRater Sep 19, 2022

Super quick!and super friendly! I bought my new car volkwagon Gti thanks to Charles !going above an beyond for me helping me find the right car for me. I will definitely come back for a new car again! I strongly recommend city Volkswagen of Chicago .

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Google Sep 19, 2022

Efficient and helpful service people

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Google Sep 17, 2022

I like it.

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DealerRater Sep 16, 2022

Great experience always at city Vw of Chicago. I want to thank ray and Lewis for helping me take home my 2022 Jetta sport. Very friendly, great conversation, and helpful.

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Google Sep 16, 2022

Knowledge staff and quick repair service.

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Google Sep 15, 2022

Charles did a great job answering our questions and assisting us with our purchase!

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DealerRater Sep 15, 2022

Charles was not only knowledgeable about the features added to the car we were looking at; he gave us ample room to test drive; ask a zillion questions and clarify what was available to us with certain packages. Very personable - highly recommend!

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Google Sep 15, 2022

Laura made the buying experience very enjoyable. She was very attentive to detail and found the perfect car that met my demands! Overall amazing customer service from her and the dealership!

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DealerRater Sep 14, 2022

Overall, we had a really smooth and easy experience at City VW of Chicago. We didn't feel any pressure to buy at all. George was our guy, and he was so great! He was patient and answered all of your questions. We went there to strictly test drive a Tiguan, but were really put at ease by George and his knowledge of the car. We test drove other brands, but we came back because we knew George would take care of us. Went in a couple of days later and purchased the vehicle. George walked me through every step. ...

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Google Sep 14, 2022

Great service from my guy Edgar Anaya second car in a year with him thank you

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DealerRater Sep 14, 2022

By far the best customer service I have received! Laura was an attentive listener, she was never pushy, and made sure she found the perfect car that exceeded all my expectations.

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DealerRater Sep 14, 2022

Good customer service, friendly, honest, hard workers for my business and getting the deal done

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DealerRater Sep 13, 2022

thank you ray and george for being helpful and friendly in securing me my 2022 Tiguan!

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DealerRater Sep 12, 2022

Had a wonderful experience! The whole experience was hassle free, Luis worked with me every step of the way and was in constant contact.

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Cars Sep 12, 2022

The dealership was really helpful and informative. The staff had great customer service. Bringing the rest of my family and I will buy from here again.

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DealerRater Sep 12, 2022

The dealership was really helpful and informative. The staff had great customer service. Will buy from here again.

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Google Sep 11, 2022

My family and I went car shopping around the city and this dealership has hands down the best service. Obviously they are trying to sell you a car, but they respected our hesitation when we weren't ready. In addition, they kept in contact and were always readily available when we asked to view more vehicles. If you can, ask for Charles Diaz. Great hospitality and highly recommend! After a couple of months, he was able to work with us on finally buying our new Atlas.

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Google Sep 11, 2022

My salesperson Luis Gonzalez was great. I am very pleased and HIGHLY RECOMMEND him to everyone. He goes beyond and above with customer service especially in this day and age where customer service is a thing of the past. I appreciate Mr Gonzalez If you are buying a car from City VW See Luis and tell Dr B sent you

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Cars Sep 11, 2022

Are you looking for a new car and a great car buying experience? You can find it all right here with Scott by your side. Scott made my car buying experience a great one. I was unsure on which model I was looking, he made exceptional pointers and went over the pros and cons of each item. I’m taking home my forever car: A Volkswagen Tiguan SEL. When you come looking for a new car Scott has you covered!

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Google Sep 11, 2022

I purchased a Volkswagen Tiguan Sel and I am over the moon with my purchase! I was in the market for something bigger for my growing family and I couldn’t be happier with my choice. Scott was very helpful and patient when going over my options with me and going over the pros and cons of each car. I felt at ease when purchasing this car. I believe this will be my forever car and I’m happy my fiancé found this place for me! If you are in the market for a new/ new to you Volkswagen, you ...

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DealerRater Sep 11, 2022

Anthony was very knowledgeable, friendly, and easy to work with. I would recommend him highly!

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DealerRater Sep 11, 2022

Very good experience… AGAIN! We all have a guy for something. My guy is Edgar Anaya. I have multiple cars from this guy. He knows his Volkswagens. Answers questions at the drop of a dime. He has always addressed my needs and as a result I drive off happy. This time I got a Tiguan SEL RLine…. Oof! Sexy car! The signing part is fast and easy. I always get Ernie and he’s super nice. Knowledgable about the warranty. Explained the whole contract in detail and made sure I was satisfied. Overall the dealership is great. It’s obviously ...

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DealerRater Sep 10, 2022

Luis Gonzalez is an excellent ! We so appreciate his time and knowledge. We are very happy with our purchase.

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DealerRater Sep 9, 2022

Great customer service! Work well to make trade ins work. Would come back here to purchase another car! Ray was wonderful and friendly to work with. Very knowledge.

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DealerRater Sep 9, 2022

Everything was smooth and easy! They even had a car delivered from their sister store for me!

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DealerRater Sep 9, 2022

Great staff very accommodating and listened to all my concerns and needs definitely appreciated greatly

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Cars Sep 8, 2022

I had an amazing experience. Anthony Grassini was extremely patient and knowledgeable of the vehicles he showed me. I went in with the intention to shop around but was quickly convinced that I should get a Volkswagen. I looked at a couple vehicles and fell in love with the 2021 Tiguan. He showed me all the details and gave me the history of the previous owner. I was highly impressed and sold from there.

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DealerRater Sep 8, 2022

Came in for a cup of coffee and a wash and ran into John and Ray and ended buying a New VW Taos. Thank you guys for taking care me once again

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DealerRater Sep 8, 2022

Had a great experience buying a car from here. Edgar was super helpful and transparent. It was a hassle free experience and he didn’t hound me like other dealers. It was a pleasant buying experience overall!

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Google Sep 7, 2022

Had a great experience buying a car here the dealer staff is great and they were transparent. Hassle free buying. Props to Edgar he’s awesome. Ask for him if you guys want a car from here!

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DealerRater Sep 7, 2022

Everything about the car buying process was easy here! Charles was easy to work with and able to get us exactly what we needed - the price was great and the VW warranties offered can't be beat.

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DealerRater Sep 6, 2022

I would tell everyone to come here to get a car , it was so easy nice and friendly everyone from management to sales and those hard working cashiers

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DealerRater Sep 6, 2022

Drove from Michigan to get the car. Excellent customer service, smooth transaction and spotless car received.

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Google Sep 2, 2022

Everything went great

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Cars Sep 1, 2022

Scott and Edgar were wonderful. Super helpful and knowledgeable and answered all my questions. They helped me buy my new 2022 Tiguan in about 3 hours total and made me feel confident I was getting a good deal. I recommend coming here!

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DealerRater Sep 1, 2022

Charles was fantastic! I was helped promptly despite being early, got me test driving quickly, and efficiently got me through the buying process. Extremely personable, and gladly recommend!

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Cars Sep 1, 2022

Edgar and Scott were the greatest - not only did they help me find the car of my dreams, but they made the process as easy as possible. They went above and beyond to make me comfortable in choosing the right car for me - they were honest are stuck to their word. 10/10 would recommend!

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Google Sep 1, 2022

I’m always apprehensive signing my life away, but Laura and George made me feel ad ease. Thank you. I look forward to my first Volkswagen experience.

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Cars Sep 1, 2022

My dad and I where searching for a car for weeks and no one had any in stock, when we called in to city vw of Chicago we got in contact with Edgar and he kept us up to date with his current inventory, what had just sold and what was coming in soon. We could only stop in on Saturday and he made sure to have a few vehicle that we where looking for set aside for our visit. We ultimately decided to purchase a new 2022 vw Taos and it was by far the best experience car buying any ...

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DealerRater Sep 1, 2022

Edgar & Scott went above and beyond to make my first-time car buying experience as easy and pain-free as possible. They led with customer service and were able to work within my budget to help me get the car of my dreams. Will be buying my next car from them!

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DealerRater Sep 1, 2022

Ray got me the car of my dreams while getting me out of a nightmare! He put my wife and me in Taos 22’ and made sure I left with exactly what I wanted! My experience was beyond amazing and I would recommend him to anyone looking for a car cuz he will make sure you get it!

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Google Sep 1, 2022

Great experience at City VW Anthony call me this morning, when I got there Scott Gates took very good care of me no pressure just good old fashion customer service. I really appreciate that. Thanks 😊

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DealerRater Sep 1, 2022

My car was totaled and I have been carless but My first BRAND NEW CAR and I DONT TRUST ANYONE, but Ray is amazing!! Makes me feel like family, and he listened to what I wanted, asked me questions, and worked with me via email/text/calls message because I was at work, so when I got to the dealership it was like nothing!! Peaceful and amazing experience thank you so much Ray for my beautiful truck!!

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DealerRater Sep 1, 2022

My dad and I have been searching for a car for weeks and everywhere we called had little to no inventory in stock within our price range. It was honestly kind of discouraging but we decided to take a chance and call city vw of Chicago. We were immediately put in contact with Edgar who kept us in the loop with his current inventory, what had just sold and what was coming in soon. We could only stop in on Saturday and he made sure to have a few vehicles set aside for us (some that we were already looking ...

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DealerRater Sep 1, 2022

Great service! Fast and easy process. Welcoming and very professional. Went in to trade in my vehicle and they made it so easy! Thank you

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DealerRater Aug 31, 2022

We worked with George on the purchase of an Atlas. He met with us 3 times and was very patience with us. He was also knowledgeable and helped us pick out to r perfect car.

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DealerRater Aug 31, 2022

Well is about Laura she is a great human being and excellent sales lady, I recommend her a manager position, she have a very good heart and know how to treat the customer 🙏🏼

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DealerRater Aug 31, 2022

I came in not entirely sure that I was going to make a purchase. I saw a Tiguan for 23.000 on the website and came in with intentions to only look at that vehicle. Then I met George. He made me feel at home and made my 30.000 Tiguan with that nice moon roof super easy to buy. All of my experiences at other dealerships were….not great (Muller Volkswagon Highland Park). However I ended up taking a test drive which ended in George and I drinking Starbucks in the neighborhood leaning on my new car. We shook hands and I came ...

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DealerRater Aug 31, 2022

Great staff George, Anthony, Laura, Ernie…. All very welcoming and professional as well very knowledgeable

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DealerRater Aug 31, 2022

Laura was very helpful with my purchase of a new vehicle. Although I knew which model I wanted when I arrived at the dealership, she helped me find a better version with upgraded features. She also gave me an overview of how to use many of the features before I left, which made driving my new car easier.

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DealerRater Aug 31, 2022

Attentive to the customer needs. Came in to trade in my vehicle and they took care of me quickly.

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DealerRater Aug 31, 2022

I bought my first car here a couple months ago but I never got the chance to thank Charles for assisting me and choosing the perfect car ! He was very accommodating to my wants and needs and I truly felt like I left with the best option! Great job Charles! Thank you! Xoxo

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Google Aug 31, 2022

City Volkswagen of Chicago is the best dealership in the city! The sales team worked with us to find us the best deal, and we ended up with a fair priced vehicle because of it. They were so helpful and made us feel apart of the team. I would highly recommend working with Louis or Charles from the Sales team any day of the week!

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DealerRater Aug 31, 2022

Charles and Louis were the best sales people we have worked with to date. They were thoughtful, helpful, and ultimately helped us purchase the car we wanted. We would highly recommend them!

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DealerRater Aug 31, 2022

Came in for a used tiguan. George helped me online and Edgar helped me in the store. Made the process very simple.

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Cars Aug 31, 2022

George helped me on the phone and e-mail. Edgar helped me in the store and they both made the process very simple. They gave me a great deal.

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Google Aug 31, 2022

Charles Diaz and Diego made my first car purchase in US very smooth and easy.. I am really happy and thankful.. Would definitely suggest to my friends..

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DealerRater Aug 31, 2022

Excellent experience helping to sell our hyundai through KBB offers. The process was easy and got a reasonable price

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DealerRater Aug 31, 2022

Really helpful, very affordable, and not aggressive like other dealerships. Provided really good customer assistance.

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Google Aug 31, 2022

Everyone was a dream to work with!

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DealerRater Aug 31, 2022

Luis was friendly, honest and approachable. He was extremely knowledgeable about my ID4. This car buying experience was actually a enjoyable. I would definitely buy my next car here again!

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DealerRater Aug 31, 2022

Luis was very friendly and helped me a lot to make the right decision on my purchase.

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DealerRater Aug 31, 2022

Eddie Valadez was a pleasure to work with and helped us feel comfortable in all the steps of selling our car. Would recommend working with him at City Volkswagen!

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DealerRater Aug 31, 2022

Laura was great! We knew what we wanted and she delivered. She wasn't too pushy and she made sure to communicate with us throughout the process.

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DealerRater Aug 31, 2022

Charles Diaz and Diego was really very helpful in purchasing my first car in US and it was a very smooth process as a new comer in US. Also they went one step a head in setting up my insurance and iPass for my car to ensure my safe way back to home

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DealerRater Aug 30, 2022

Our salesman Charles Diaz was great! He was very knowledgeable and took the time to explain all of the features of our new Atlas. We would definitely recommend Charles and City VW to our friends and family.

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DealerRater Aug 29, 2022

Ray and John were very helpful. Made the whole process smooth and explained everything very well.

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Google Aug 29, 2022

Scott was very helpful with the process overall very good service.

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Cars Aug 27, 2022

Thanks to Edgar for a seamless car-buying experience! We were able to set up an appointment beforehand, test drive the car we'd had in mind, and make our decision without feeling any pressure. The whole team worked with our specific needs and bottom lines and we were able to come up with a deal that fit all of our needs. Would recommend visiting for your next car purchase!

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DealerRater Aug 27, 2022

Thanks to Edgar for a seamless car-buying experience! We were able to set up an appointment beforehand, test drive the car we'd had in mind, and make our decision without feeling any pressure. Edgar was easy to communicate with and made us feel at ease. The whole team worked with our specific needs and bottom lines and we were able to come up with a deal that fit all of our needs. Would recommend visiting for your next car purchase!

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DealerRater Aug 27, 2022

Ray Cotto and Eric helped us out today in buying our new car for our growing family. Ray had great energy, super friendly, and easy to talk to. Made the whole process easy.

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DealerRater Aug 27, 2022

Luis and the whole team took great care of us and made the car buying experience painless and easy! We love our new iD4 and are so happy to be part of the EV world now. Thank you, City Volkswagen!

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DealerRater Aug 27, 2022

Best car buying experience ever! Laura expertly led us through the car buying process and patiently helped us make the best choice for our family. Thank you Laura!

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Google Aug 25, 2022

Just purchased a new Taos 2022 from Edgar. It was an incredible experience. He worked with me to get a fair deal. Went to other Volkswagen dealerships before, and by far they had the best deal!

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DealerRater Aug 24, 2022

We loved our experience with City VW, and Luis and the rest of the staff who helped during this process were absolutely amazing. It took almost 2 years for our ID.4 to be shipped and they maintained contact with us the whole time, updating us, and inviting us to come see and test drive the car to ensure that we still liked our initial pick. More importantly they kept us posted on price fluctuations and updates on new versions as a lot changed during the 2 years our order stayed pending. During the actual purchase process we could tell Luis was really ...

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DealerRater Aug 23, 2022

Luis González was great he was quick to help us out and answer any questions we had. We left with a car today thanks to all his help

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DealerRater Aug 23, 2022

George was amazing to work with! Out of state purchase? No problem! City Volkswagen of Chicago was easy to work with, had great communication, worked well with my bank, and made the whole process quick and easy. Thanks a ton!

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Google Aug 23, 2022

ordering from the factory made this automobile buying experience a pleasure.

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DealerRater Aug 23, 2022

We worked with Charles during the buying process and it was great. He was very helpful in selecting the car that we wanted. I would definitely recommend working with him

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Google Aug 23, 2022

The service was great. Scott Gates was very knowledgeable, and very helpful through the entire process. If you are planning on getting a VW, look for him.

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Cars Aug 23, 2022

I had an excellent experience Anthony and Diego! I will see you again in 3 years.Thank you . It was the best sales experience ive been through in my 30 years of purchasing vehicles

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DealerRater Aug 23, 2022

Ray aka Ramon! Very friendly, honest, persistent, and funny. He made the visits pleasant and very welcoming without being over zealous. I would recommend him for all vehicle needs.

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Cars Aug 22, 2022

Great, friendly service. Answered all of my questions thoroughly. Test drive was comfortable. Edgar made the car buying experience easy! Financing was easy to understand.

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Google Aug 22, 2022

Ask for Scott! He was super knowledgeable and friendly, but not over the top or pushy. I am so happy with my experience and purchase.

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Google Aug 22, 2022

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DealerRater Aug 21, 2022

Quick and easy! Lovee the service that was been given to me. Will definitely recommend to others about this dealer!

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