Customer Testimonials
Daniel was very helpful and patient enough to go over the entire process, answering all questions, following all the way though the vehicle delivery to ensure the best service
great experience start to finish. Edgar, our sales person, was great. Trade-in was easy and financing painless. Buying a car should always be this easy.
Clemente and Laura are wonder to work with very clean dealarship
Anthony exactly knows our need, and always reply our questions in time. He is also knowledgeable and kind. Very good buying experience.
Amazing and outstanding car dealership, very knowledgeable, friendly and helpful agent Charles Diaz, highly recommended
What a wonderful experience we’ve just had with Anthony at City VW!! We came in for a test drive and drove out with a new car. The process was so quick and painless. They even bought out our current lease, so all that was left to do was sign and enjoy. Anthony, thank you for making us feel so welcome and helping us out with a great deal!
It was a really good experience since he was fast, respectful and understood my needs.
Had a very pleasant experience with Charles. Very friendly, knowledgeable, And professional. Made sure all of my questions were answered.
We were so absolutely pleased with our experience with Volkswagen today. We were coming to the end of our Honda lease, and wanted to test drive a new Taos - never expecting to walk out of the dealership with a new car! But our sales guy, Anthony, was able to answer all of our questions, come up with a great deal for us, and make the trade in experience so quick and painless, we couldn’t resist! Thanks so much for being a cool, laid back dude. We’re now VW 4 life.
Great experience start to finish. Professional, fast and fair! This is how buying a car should be!
Great service & awesome emloyees! Anthony & Johnny were amazing in getting us in and out quickly when purchasing our atlas. They were kind, helpful and knowledgeable. Couldn’t recommend them enough.
Edgar, Clemente and Erick provided the most relaxed, comprehensive purchasing experience I’ve ever been a part of. These guys cross every t and dot every i to make sure you’re in the right car and that they’ve explored all the proper financing options that make sense to your unique situation. True professionals. Beautiful clean new showroom. No pressure. Easy experience. Highly recommended. They must have a really great leader, some guy named Dan I guess. He seems like he’s got his boys rockin and rolling over there in Portage Park. Don’t hesitate, from top to ...
Edgar, Clemente and Erick provided the most relaxed, comprehensive purchasing experience I’ve ever been a part of. These guys cross every t and dot every i to make sure you’re in the right car and that they’ve explored all the proper financing options that make sense to your unique situation. True professionals. Beautiful clean new showroom. No pressure. Easy experience. Highly recommended. They must have a really great leader, some guy named Dan I guess. He seems like he’s got his boys rockin and rolling over there in Portage Park. Don’t hesitate, from top to ...
We drove 150 miles to be a part of this family. Alex made us comfortable with his knowledge, willingness to explore all options, efficiency and enthusiasm. The ENTIRE staff was amazing. Hands down, the best car buying experience we’ve ever had in 47 years of being a car owner. Alex, Joey, Evelyn and Erick, Thank you.
Alex was really friendly and helpful all throughout the whole process. Would definitely recommend him
We were so absolutely pleased with our experience with Volkswagen today. We were coming to the end of our Honda lease, and wanted to test drive a new Taos - never expecting to walk out of the dealership with a new car! But our sales guy, Anthony, was able to answer all of our questions, come up with a great deal for us, and make the trade in experience so quick and painless, we couldn’t resist! Thanks so much for being a cool, laid back dude. We’re now VW 4 life.
Edgar is a phenomenal salesmen, he is punctual, honesty, time worthy. If I'm ever at Volkswagen of Chicago, he is my go to salesmen. Sincerely
George Skoubis was my salesperson very helpful and courteous, in fact everyone at the dealership was great. Good place to buy a car
Daniel was super helpful, courteous and understanding. He’s got a great manner and you can tell he’s going to smash it in sales. Highly recommend!
Very easy to work with. Friendly and answered all my questions and went the extra mile.
George is great to work with. I had a great experience. The process was stress free and pleasant. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention to detail. I highly recommend this dealership. George, you rock, man. Thanks again for all your help.
Very helpful staff, very fair price on my used Passat, had me in and out quickly
I had a wonderful experience working with Laura. She walked us through the whole process and made what seems like a dreadful process very smooth
Justin is a great service consultant. he walks you through what you need and don't need. Gets you in and out.
Good job! Thank you for a great car.
First and foremost, I want to thank your service team as well as the technicians for finally solving the issue on my ‘18 Tiguan. I wanted to give a shout out to Chris Molina, Justin Russo as well as Nick Dibari for his amazing ear which ultimately solved the issue. I will continually come back to your business as well as recommend anyone I can to go see your service team.
Come see my guy Edgar Anaya, one of the best sales rep.
Charles was very helpful all the time, he assisted especially well when it came to fixing minor stuff with the car and driving the car to the dealership when I was busy for doing that. He had a great attitude and he deserves my recognition. Keep it up Charles!
The service person, Justin Russo, showed me what customer service really means.
Great service I will recommend to everyone thank you Luis the service was outstanding thank you
Charles Diaz and Daniel Brasil were both extremely helpful during my last visit to City Volkswagen of Chicago. They were both very knowledgable, patient and through when it came to helping me make the decision on what vehicle would suit me best at the end of my lease. Overall, I have had an excellent experience with this dealership during my 3 years of working with them, and I'm looking forward continuing this!
Edgar was very pleasant and patient. He helped me the payment I wanted and a car needed. I would give him an excellent rating. Thank you!
very clean greet you when you enter are friendly and help you feel comfortable help find the best car for me
From the moment I called the dealer it was a fast and smooth process. I worked with Laura and she was wonderful and detailed . She made sure that I felt comfortable and answered all my questions.
I got great service here today at the dealership from Mr. Grassini; he was really helpful to me. He went out of his way to help me today. J
Anthony Grassini was very helpful and answered all my questions, concerns, and needs. I really appreciate his professionalism!
Eric was great!
Super happy with the service and great full for the amazing job everyone did to get me financed and into a new car. Luis was awesome and super nice to my kids. Will definitely recommend family and friends!
I’m very great full for Luis he got us the car that I wanted and he made the process so easy and comfortable he is great guy I will be buying my next car from him
Luis was very straight forward and communicated well. He understood what we were looking for and executed it to the best of his ability. He is very friendly and made us feel comfortable enough to go through with purchasing.
Fast and great customer service.
Curtesy and knowledgeable are the words I would describe the staff. Very professional and really nice!
Alex, was attentive and well versed on all aspects of the vehicle I was interested in. Very friendly, efficient and very considerate of my time. I look forward to recommending him to friends I know looking to purchase a car in the near future! He was awesome.
I have been on the market for a VW for a couple months looking around the Chicagoland area and stopped by city Volkswagen last Monday. Right after walking in, Anthony warmly greeted me, explained their dealership ethos, and after looking/test driving a couple vehicles they had we settled on the 2023 Tiguan! I honestly couldn’t be more happy with my experience! From the warm team members, to the pristine facility. Thank you Anthony and thank you City Volkswagen. (Haven’t serviced my vehicle yet but already heard from 3 people that their service team is amazing)
I just bought my very first “from the dealership” vehicle this past Monday and I cannot recommend City Volkswagen of Chicago enough! The dealership was extraordinary clean, staff friendly and knowledgeable, and overall a great experience! Anthony, my sales rep was very patient and explained all items in great detail. I rarely write reviews but this one left an impression! If you’re in the market for a VW, I highly recommend stopping in to City Volkswagen, they have it figured out!
My family had an awesome experience shopping for a new car with Edgar and John. This is the second car we have purchased from City VW and both times have been wonderful. We are so excited for our new Tiguan. Thanks again, Edgar and John!
Had a very seamless buying experience. Really appreciated Edgar’s expertise and all his help and John to get us where we needed to be financially. It was an easy process and we love our Tiguan. Thank you!
Charles is AMAZING! His customer service is top tier! I will definitely refer him to family and friends. He made sure I had exactly what I needed during the buying process.
Always great to work with City Volkswagen. This is my second vehicle with them and it was another awesome experience. Edgar and John came through on everything from financing and trade in!
Another great experience with City Volkswagon. I trust them with my car and was so happy to work with them again
City VW is excellent, always a solid experience, sales and service. I’ve had many repeated experiences of honest and fair dealing.
Thanks to Luis I got the car that love to drive around the city at an affordable rate.
Charles is AMAZING! His customer service is top tier! I will definitely refer him to family and friends. He made sure I had exactly what I needed during the buying process.
Esgar was very kind and helped us a lot with the purchase of the car. Another important thing is that he speaks Spanish and so it was easier for me to communicate and say my priorities for buying the car.
Had a decent experience purchasing my new vehicle. Due to the current market the car selection available was a bit limited but they had more than other dealerships.
Luis was amazing very attentive to his customers . I spent days searching for the right car , Luis made it happen. If your in need for some new wheels please go check out Chicago Volkswagen dealership.
Daniel Fernandez was very helpful with the test drive process and in answering our questions. He was very responsive and would recommend working with him.
The experience at City Volkswagen of Chicago was great from start to finish! Anthony was so helpful, answered all the questions we had, and made the entire process so easy.
Excellent service with Anthony!!!! We bought our new electric car! Anthony explained the process. We felt at home and was an easy process for us
Daniel Fernandez was very helpful with the test drive process and in answering our questions. He was very responsive and would recommend working with him.
The experience at City Volkswagen of Chicago was great from start to finish! Anthony was so helpful, answered all the questions we had, and made the entire process so easy.
Laura Torres was the most amazing and helpful salesperson. She truly went above and beyond, working with us over a couple of days to make sure we were comfortable with our purchase. We left very happy and will come back for our next vehicle. She speaks Spanish and we connected on so many levels!
Friendly and welcoming, very knowledgable and attentive staff. The showroom was light and bright. Edgar was great, he really helped us. Thank you so much.
Great communication. Very responsive. Very friendly. Was willing to work with me to a mutually agreed price. Good experience overall.
Had a screw in my tire that was covered by the tire protection plan. They took me right in on a Saturday morning with no appointment and plugged the hole and fixed a couple of other things. Got me out at the promised time. Communication and professional were great throughout. I really appreciate all their help!
Salesman George Skoubis and everyone else were great to work with, nice place to get a car.
Had a great time a city scott gave us excellent customer service we are so happy with our car we really recommend city vw of chicago
Alex is a very kind young man, patient, on a top of his job. Deal was done fast, Alex was straight to the point, answered all questions. This is our second purchase with VW.
Great customer service scott gates was so helpful in the process of our purchase i totally recommend city volkswagen of chicago
Bent over backwards to get me what I wanted when I was in a huge pinch and wasn’t able to be in person at the dealership. The level of customer care and attention was out of this world!
Pleasant experience very helpful worked to help me get a great deal. I will refer others
Great store with knowledgeable people in a stress free environment. I would not hesitate to return.
Great store with exceptional people that are very knowledgeable and accommodating. They took great care of me during the purchase with exceptional follow up after. The applause, after the purchase, was very cool!
They knew what I wanted and made sure to help me in the best way possible. Anthony Grassini did a great job to get me into the car that I want. I couldn't have asked for a better experience!
Scott was very friendly and honest. Honesty is my biggest thing and Scott was real with me.
City Volkswagen Chicago made my car purchase so easy, I got the best car. John Godard, Daniel Fernandez & Jennifer are amazing, gave me the car for the price I was comfortable with. Daniel is super friendly rep the dealership was busy and had to wait for my turn to get through finances but Daniel gave me company skipping his lunch, made it comfortable for family while we were waiting. Jennifer made all the finance part super quick and easy. I definitely recommend this dealership.
Pleasant and very comfortable to deal with. Knowledgeable about product and services. Will definitely recommend to friends.
It was wonderful working with Charles. I bought out my lease. Charles provided me with all my options. The deal was completed quickly!
George and Edgar have been an absolute delight. They went above and beyond in getting the car that I wanted and they know their stuff about cars and the market. The entire City Volkswagen team makes you feel welcomed and treat you well.
My experiences with Laura and the team at City Volkswagen has always been professional. Laura clearly explained all the options I had and I felt very comfortable with my decision. I greatly appreciate all the assistance I receive when I am there.
Alex went above and beyond to get our deal done. He was knowledgeable and incredibly helpful and if he didn’t have an answer, he was able to obtain one immediately via a manager. We were so lucky to work with such a hardworking and kind team member!
Hello I come in to buy Volkswagen at other store and they could not help me.I came here to this City Volkswagen and they gave me blessing with my new car Thank you Ray Cotto for everything.
Eddie - you made this process very easy. Thanks for all your help! Appreciate your time
The dealer is good and sell the car just at MSRP. They provide clear information of the car and call me just at needed (not scamming).
Charles Diaz did a great job. He was very knowledgeable and was able to answer all questions. Process went very smoothly. Very satisfied.
Because Mr Rusnick was extremely professional and I expect nothing less and if he was on my team he would be one of the leaders.
John and Edgar were a huge help with securing this car. I am a college student who was looking for a great deal during a highly priced time. Hats off to them!
Edgar was really great to work with: friendly, knowledgeable about EVs, and responsive! Would recommend Edgar to anyone looking to buy a car with Volkswagen.
Ray Cotto and John Gordan were great to work with. Fun atmosphere and really good deal on my new vehicle. Thanks fellas!
Very friendly and helpful people. I had a really good experience with Alex and he provided an excellent service.
I had a great experience with Edgar. We were trying to get and ID4 for 14 months, and finally we were able to get one. We drove from out of town to get the car and everything was very straightforward. The process was easy and we were in and out in a few hours.
No sooner than we got here, we were greeted almost immediately with warmth and treated with respect. Scott Gates was my salesperson, and he made the otherwise stressful process less so. I highly recommended this dealership over the other half dozen I visited prior to City Volkswagon.
I had a great experience with Edgar. We were trying to get and ID4 for 14 months, and finally we were able to get one. We drove from out of town to get the car and everything was very straightforward. The process was easy and we were in and out in a few hours.
Edgar helped us through the process of buying our iD4 which took over 8 months. He was very knowledgeable and helpful through the entire process.