Customer Testimonials

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DealerRater Jun 26, 2022

After using KBB to estimate my car for sale, Eddie followed up with me and made the whole process easy and low pressure.

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DealerRater Jun 25, 2022

Laura was absolutely amazing to work with. We ended up getting 2 cars! She listened to what we wanted/needed and helped us strategies on how to get there.

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Google Jun 24, 2022

Hi had an Amazing experience at City VW. Charles and Luis helped me out and made sure that I know my vehicle.

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Cars Jun 23, 2022

We had a wonderful experience working with Luis. The process was stress-free and pleasant. He was able to find me a vehicle that suited my needs. Luis was responsive and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Thank you Luis!!

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Google Jun 23, 2022

We had a wonderful experience working with Luis. The process was stress free and pleasant. He was able to find me a vehicle that suited my needs. Luis was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Thank you Luis!!

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Cars Jun 23, 2022

The prompt attention and customer service was the best I’ve ever had purchasing a vehicle. I felt they had my best interest in mind throughout the entire process. Anthony Grassini was my salesperson.

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DealerRater Jun 23, 2022

We had a wonderful experience working with Luis. The process was stress-free and pleasant. He was able to find me a vehicle that suited my needs. Luis was responsive and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Thank you, Luis!!

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Google Jun 23, 2022

Charles Diaz was amazing he made us feel comfortable in the purchase we were making and was well informed about the vehicle we were about to purchase. We left with a 2022 Atlas!

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DealerRater Jun 23, 2022

Charles Diaz was amazing he made us feel comfortable in the purchase we were making and was well informed about the vehicle we were about to purchase. We left with a 2022 Atlas!

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Google Jun 22, 2022

David Ramos was my sales associate and I had a great experience. He was very knowledgeable on the different cars and sun's I asked about. David was polite and very professional, I bought a car from him and would highly recommend him and this dealership.

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Cars Jun 22, 2022

David Ramos was my sales associate I dealt with, and he was very knowledgeable on all the VW cars and sun's I asked him about. He wasn't pushy and extremely polite. I had a great experience dealing with him and highly recommend asking for him when coming into this dealership.

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DealerRater Jun 22, 2022

Charles was a absolute blessing. Helped me get a 2020 Jetta, extremely helpful and understanding. Highly recommend if you are new to financing a car or new to car shopping at all.

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Google Jun 22, 2022

Anthony was the best salesman nice young man told him what I wanted and he got me just that with no problems best dealership I've been to.

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Cars Jun 22, 2022

Wonderful experience at this location. Staff was friendly, location was clean during constructions and price I paid was worth it. Edgar was great and had wonderful customer service.

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Google Jun 22, 2022

2013 TDI Jetta Sportwagon 2017 Passat RLine 2016 Tiguan SE 2022 Taos S 4motion Repeat customer here. I keep coming back and I see the same people because I trust these people. Edgar and Joey ate solid in sales. Ernie is great in financing. Justin is awesome in service. I’ll keep coming back because they care about good, solid, old-fashion customer service here. Do yourself a favor and go here.

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Cars Jun 22, 2022

I’m a repeat customer of this VW dealership. The customer service from my salesmen, Edgar and Joey is always on point. Two sales guys that are super knowledgeable about the cars they sell. Not only have I purchased cars, but my daughter also bought a Tiguan a few days ago. Everyone here is great. Ernie the finance guy, Justin the service guy…. All good and honest people. I’d recommend this dealership to anyone

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DealerRater Jun 22, 2022

Clean location. Staff Edgar and David were professional, friendly, and quick. In a time where getting a car is hard, this process was pretty easy at this dealership.

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Google Jun 21, 2022

Charles Diaz was a great help in picking out and closing on my new car! Solid dealership.

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Cars Jun 21, 2022

Edgar was the best, and John Gordon. Would recommend for sure! Traded in my Tiguan and walked out with a brand new Atlas. Great experience.

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Google Jun 21, 2022

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DealerRater Jun 21, 2022

Excellent service, I would highly recommend coming to Laura. She was knowledgable, professional and friendly.

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Cars Jun 18, 2022

Anthony was an excellent salesman. He was so knowledgeable and patient with me. He sold me my first VW and I couldn’t be happier! Thank you!

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DealerRater Jun 17, 2022

Great service, great employees, great location. Definitely recommend to people in the Chicagoland area. Luis was excellent. Makes customers feel welcome and relaxed. Makes you feel like a friend. Very good worker and very nice man.

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DealerRater Jun 16, 2022

I had done significant research before contacting the dealer, so was pretty sure that I wanted a Tiguan or Taos. I emailed Laura Torres, who responded to me immediately to set up an appointment. She also managed my expectations by advising that the inventory was selling very fast so the car I was interested in online may have been sold. We scheduled a time, and I went to discuss my options. Laura gave me her undivided attention, test drove both vehicles with me, showed all the stylistic differences between the trim levels, and while we talked and looked at the ...

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Google Jun 16, 2022

Had the pleasure to work with Edgar Anaya and Joey who was in training. Both were patient, comfortable to work with and very knowledgeable about my new Atlas. Edgar was very honest and it was obvious that he has a great passion for the company and the work he does everyday. Edgar I appreciate you making my car buying experience very smooth. Thank you!

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Google Jun 15, 2022

Second car I've/Boyfriend has purchased from this dealership. We were both very happy with our sales experience. Charles Diaz & Luis Gonzalez Made it happen! Thank you both very much!

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DealerRater Jun 14, 2022

Charles Diaz & Luis Gonzalez A tag team duo if I may say so myself! 10 starts for these two! They both made sure my boyfriend & I were taken care of. We are both very happy with the sales experience & of course! VERY happy with our 2021 BMW X4

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DealerRater Jun 13, 2022

The staff made my experience with this dealership awesome! I was so please to work with Eddie Valadez. He was easy going and fun to talk with. He also seemed quite knowable and was able to answer all my questions regarding my car sale.

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Cars Jun 12, 2022

My friend was getting a new car from Joey Valicento and brought me along. I knew I needed a new car too, but wasn’t actively looking. Dealing with Joey and Alex was so comfortable that I knew they could help me with finding my new car too. Joey is a very attentive product specialist and I am so happy with my whole experience. Couldn’t have been better.

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DealerRater Jun 11, 2022

Joey Valicento was a dream to work with. He is friendly, knowledgeable and has made my first new car purchase comfortable and painless. I hope to work with him in the future.

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DealerRater Jun 10, 2022

I can honestly say I had such a great experience at City Volkswagen of Chicago, primarily because of Sales Associate, Joey Valicento. He's been so helpful and fun to work with. I appreciate his open communication and quick responses to any questions I had. Highly recommend working with Joey!

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Google Jun 10, 2022

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Cars Jun 9, 2022

Joey Valicento has been so awesome and an absolute gentleman through my car purchasing process! He's so personable and so easy to work with. He's answered all my questions promptly and has made this a painless experience. Everyone at VW has been absolutely amazing!

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DealerRater Jun 4, 2022

Very easy and honest conversation while going through the process to purchase a car. Thank you for making it stress free!

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DealerRater Jun 4, 2022

David was very pleasant and made things go very smoothly. My brother and I walked in and he was patient and very kind. I appreciate how comfortable he allowed us to feel. I would definitely reccomend David be the go to person to purchase a vehicle.

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Google Jun 4, 2022

Stop in to see LAURA! Amazing customer service!!

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DealerRater Jun 3, 2022

I worked with Eddie Valadez to sell a vehicle through Kelly Blue Book. It was a complicated issue because it was my daughter's vehicle and while she lives in Chicago, I do not live in Illinois. Eddie was a great communicator via email and made the entire transaction an easy affair for my daughter to complete. He was always timely with his response and seemed very understanding of our plight. He was not the only dealer we received interest from for the vehicle but he was the only one we followed up with an appointment because of his professionalism.

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DealerRater Jun 3, 2022

They had a particular car I wanted. I drove in from Michigan to purchase it. Communication from John and Diego Before I arrived was great. George was incredibly helpful on site that day. A great experience. If you see a car they have for sale on the Internet you will not be disappointed to drive to come purchase it.

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Cars Jun 3, 2022

I was greeted kindly with handshakes from everyone I was in contact with over the phone. My sales representative, David Ramos, allowed me to look over the car. David let me take the car for a test drive as well. David allowed me to ask as many questions as I had about the car. Afterward, I was taken to finance and spoke with Alex. Alex was very very helpful in explaining the financial portion of my car and payments. He was very attuned in explaining what warranties cover and do not cover for my car. After leaving the dealership, David ...

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DealerRater Jun 3, 2022

I was greeted politely by the team at City Volkswagen of Chicago. My sales associate, David Ramos, took me immediately to review my car. He was kind enough to let me take it for a test drive. My car was properly cleaned and waxed as well. After meeting with David, I met with Alex to discuss financing. Alex was very helpful in breaking down costs and coverages. After I left the dealership, David has not been hesitant to answer my phone calls at either number I was given to contact him by. I would like to thank the City of ...

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DealerRater Jun 2, 2022

Charles Diaz was fantastic! He gave us an excellent overview of the car that we test drove and was able to answer all our questions with ease. We ended up getting a great deal on the car, and we’re overall very pleased with the purchase.

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Google Jun 1, 2022

I worked with George Skoubis on the purchase of my 2021 Tiguan. George was very thorough and timely in letting me know when any and all new vehicles of my choice became available in real time. He constantly went the extra mile by emailing, texting and calling me whenever new inventory was hitting his desk to ensure I ended up with my perfect vehicle fit in a very challenging market!

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DealerRater Jun 1, 2022

I worked with George Skoubis on the purchase of my 2021 Tiguan. George was very thorough and timely in letting me know when any and all new vehicles of my choice became available in real time. He constantly went the extra mile by emailing, texting and calling me whenever new inventory was hitting his desk to ensure I ended up with my perfect vehicle fit in a very challenging market!

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Google Jun 1, 2022

City VW was a great partner to work with through my first car buying experience. Sales associate Anthony Grassini was helpful and responsive, making the process much more comfortable and leaving me walking away with the car I wanted.

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Cars Jun 1, 2022

Going through my first car buying experience, Anthony Grassini did an excellent job of answering every question I had and making me comfortable through the entire process.

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Cars Jun 1, 2022

Great place to buy a car. I was struggling to find a stick shift but Anthony Grassini helped me find it. He Made the buying process really easy, answered all the questions I had. I also loved how the website shows the cars that they have in stock.

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Google Jun 1, 2022

Great place to buy a car. I was struggling to find a stick shift but Anthony Grassini helped me find it. He Made the buying process really easy, answered all the questions I had. I also loved how the website shows the cars that they have in stock.

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DealerRater Jun 1, 2022

My husband and I worked with Charles Diaz to lease our new 2022 VW Tiguan. Charles was very friendly, knowledgeable. He provided amazing customer service. Thanks Charles for being so patient and for helping us to find the best deal.

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Google Jun 1, 2022

Anthony Anthony was a very good sales person. He got me into a great car

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DealerRater May 31, 2022

Ray Cotto and John Gordon were very professional, informative, patient and helpful. This was the most pleasant car buying experience I have had, especially knowing that I am getting a fair price. I would highly recommend purchasing from them.

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Google May 31, 2022

We’ve been searching for a larger SUV for our family for a while and after visiting City VW Chicago and meeting George Skoubis, we were sold on the Atlas. George was an exceptional salesperson, never pushy, always knowledge and professional. He kept me well informed as inventory changed and was always patient in our decision making. I would highly recommend visiting the dealership and work with George!

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Cars May 31, 2022

Although new to the sales team, Anthony Grassini was beyond exceptional with my appointment for my new car Not only was he punctual but he was friendly and gave of the demeanor of being a friend. Mr grassini never gave up on me and tried every trick in the book in order to make sure i left the dealership a satisfied customer. He understands the true value of being a salesman and I highly recommend him for any new potential car owner.

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DealerRater May 31, 2022

Now a family of 4, we were in need of a larger SUV for our family. We visited City VW Chicago and met George Skoubis and we’re quickly sold on the Atlas. George was exceptional through the entire process. He was knowledgeable, diligent but never pushy. I appreciated him keeping us well informed as inventory fluctuated and his patience with us as we made our decision. Big thanks to George, we now have enough room for our entire family! Visit City VW Chicago and work with George - you will not be disappointed!

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DealerRater May 31, 2022

Ray gave amazing customer service and gave me a great deal on my new VW

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Cars May 31, 2022

Edgar made the pre ordering process really easy. He had exceptionally customer service and never pushed the sale. He was able to local the suv I wanted in the color I requested.

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Cars May 31, 2022

I had a great experience trading in my old car for a new one. Folks in the office were really kind and the office was pretty cool they were bumping some light music and all generally in a good mood. Edgar was my rep and he was super nice the whole time no pressure etc. thankful I went to this dealership

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Google May 30, 2022

Bought my new car here with Charles. He was very helpful and nice. Super fast and easy buying process.

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DealerRater May 30, 2022

Ray at City VW of Chicago helped make my car purchasing day a breeze. Thanks Ray!

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DealerRater May 28, 2022

Wonderful experience start to finish. Laura was amazing showing me all of the car options I was interested in. With Eric & Alex's help, I was able to get the perfect car for me! I highly recommend this dealership & especially Laura.

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DealerRater May 26, 2022

Ray and John were so pleasant to work with. They were very invested in ensuring that we made a decision that was best for my family. I never felt that the two of them just wanted to make a sell. I’m very happy with our decision. Ray added a personal touch that really made us feel good.

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Cars May 25, 2022

100%. Direct. Friendly and informed. Anthony Grassini Sales Associate. Highly recommend. Friendly and no pressure. Asking questions and assisting with what requirements I was looking for in a vehicle.

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Google May 24, 2022

My fiancé and I worked with Charles Diaz on the purchase of a certified pre-owned 2020 Golf TSI. Charles was incredibly friendly, knowledgeable, and patient as we asked a million questions about the car. Any answer he didn't have immediately he was quick to get. While we did experience an initial pricing error (through no fault of anyone we worked with), the entire team at City VW was helpful and quick to resolve. We can't recommend Charles and City VW enough, and will definitely be back in the future.

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Cars May 23, 2022

Loved every bit of my car buying experience. Edgar was a great salesman and was very genuine about everything. Recommend to all new buyers! Very well mannered, and has a good understanding of customer service.

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DealerRater May 23, 2022

My fiancé and I worked with Charles Diaz on the purchase of a certified pre-owned 2020 Golf TSI. Charles was incredibly friendly, knowledgeable, and patient as we asked a million questions about the car. Any answer he didn't have immediately he was quick to get. While we did experience an initial pricing error (through no fault of anyone we worked with), the entire team at City VW was helpful and quick to resolve. We can't recommend Charles and City VW enough, and will definitely be back in the future.

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Cars May 22, 2022

Very smooth experience with sensationally friendly staff. Joey made things clear and concise. I will definitely be coming back here to conduct business with their great team.

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DealerRater May 21, 2022

Staff made things very easy and smooth. Joey was great with walking me through every stop of the process!

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DealerRater May 21, 2022

Great customer service. Eddie Valadez was super friendly and straight to the point making the process smooth!

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DealerRater May 20, 2022

Bought a Honda Civic and Charles Díaz was the man, he was very helpful and great at explaining everything about the car even tho it was a Honda and not a Volkswagen, definitely recommend coming here and ask for Charles!!

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DealerRater May 20, 2022

Eddie was very hands-on and diligent in his delivery. He always followed through and made sure my experience with selling my vehicle was not only a success, but the process, even with the difficulty faced on my end, was as easy as possible.

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Google May 20, 2022

Great experience working with George and Ernesto. They made buying our first car in the City easy and enjoyable! They were knowledgeable about the vehicle, service packages and financial options. We would highly recommend them!

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DealerRater May 20, 2022

I came to store today and I was greated by Ray and Laura. They gave me a great deal for my car.Thanks guys at city vw

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DealerRater May 20, 2022

Great experience working with George and Ernesto. They made buying our first car in the City easy and enjoyable! They were knowledgeable about the vehicle, service packages and financial options. We would highly recommend them!

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DealerRater May 20, 2022

Just bought my first car here, Joey was super helpful throughout the entire process. Found a used car in great condition, and all employees we talked to were friendly and happy to help.

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Google May 20, 2022

I worked with George S Monday and he did a great job at helping me find a vehicle I liked for a price that was reasonable. He went above and beyond to make sure I left happy! I would absolutely recommend George to anyone in search of a vehicle.

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DealerRater May 20, 2022

I had the pleasure of working with George S on Monday and left quite happy! He was patient, helpful, and transparent. I am very happy with the service I received and would totally recommend him!

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Cars May 19, 2022

Just bought my first car here, found a used car in great condition and got a fair deal. Joey V was super helpful and friendly throughout the process, and all other employees we talked to were as well.

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Cars May 18, 2022

Excellent experience from beginning to end. David Ramos who was my sales person was very professional and courteous and made sure I was updated every step of the way of the buying process. I am very fortunate to have gone to City Volkswagen for my purchase during this time when vehicle inventory is at an all time low. Not to mention, other dealers are hiking up the prices of cars because of this demand. I was able to pay sticker price without having to negotiate my way from an inflated price

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DealerRater May 18, 2022

Joey V is a great salesman. One of the best I have came across in a very long time he met us at the door and greeted us he is one great young man well mannered I will be sending alot more people His way

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DealerRater May 18, 2022

Knowledgeable, thoughtful, helpful, and supportive. Exactly what you want from a dealership but rarely what you get.

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DealerRater May 18, 2022

Came in to look for one vehicle and Ray Cotto and Eric worked their magic and I left with something I loved. Great experience

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Cars May 18, 2022

I was helped by Anthony Grassini who was extremely helpful throughout the entire process. Very polite and patient and professional. I would highly recommend him and this dealership 10/10

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Google May 18, 2022

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DealerRater May 17, 2022

I worked with George Skoubis on trying to find a new car for myself. He was absolutely fantastic! Very knowledgeable and a no-pressure salesman. I didn’t end up buying for myself, but I was so impressed with the service and knowledge by George, I confidently sent my wife to pick out her next vehicle. He helped her and provided excellent service. We are both happy with George and our experiences at City VW of Chicago.

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DealerRater May 17, 2022

Laura was AMAZING!!!! She was patient, informative, knowledgeable, and straightforward. I left one dealership feeling discouraged and defeated and came here and was blown away by the customer service. Im super happy I got everything in the vehicle i want for a great deal thanks to Laura!!!

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DealerRater May 16, 2022

Great experience without the car dealer typical BS!! Our sales person, Charles, was great. Very knowledgeable and accommodating. We will be back.

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DealerRater May 15, 2022

Laura was amazing to work with! I love my new car! The service team was helpful and responsive too.

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DealerRater May 15, 2022

Very quick and efficient car purchase with no pressure . Sales are finance are extremely professional.

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DealerRater May 14, 2022

I had a great experience at City Volkswagen of Chicago. Ray Cotto helped me choose my VW Tiguan, and was so helpful. His manager John Gordon came over to help with the sale and I was satisfied with the entire experience!

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DealerRater May 13, 2022

Eddie's a great guy. He's patient, communicates well, and was very accommodating to my schedule. We did the sale on a weekend. It was quick and hassle free.

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Google May 13, 2022

I’m here to fix my 2013 passage and end up trading it for 2022 Jetta which I had no idea I was ganna do. This place have good inventory good prices and great costumer service, ask for Anthony grassini. Easy to talk to guy and not pushy like a lot of other sales people.

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Google May 12, 2022

Our experience was great & quick. Eric and Ray helped us get a dream car we thought was impossible. Thank you so much!

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DealerRater May 11, 2022

If you guys wanna get a new car City vw of chicago is the best dealership and i guarantee you guys that they gonna give you the best deal and guarantee you guys gonna get it too. Go find Eric and you'll see in there. Thank you city vw of chicago and Ray cotto and Eric!

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DealerRater May 11, 2022

Nice dealership, great location, helpful staff, easy experience, would recommend to all my friends and relatives

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Cars May 11, 2022

My sales guy is Anthony go see him!! Great Guy no BS!! No haggle prices but I want to😁!!Overall Great experience I will be back in a few years for my next vehicle!!

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Google May 10, 2022

I had ordered an ID.4 and was really pleased with how Edgar handled the delivery, getting the car ready for me to pick up, and the test drive to explain where all the controls were and how to use them. He followed up with links to instructional videos as well as contacting me via text to see if he could be of service. He worked with the finance guy Alex, also a pleasure to work with, to ensure I could take the car home with me that day; I just don't recommend you sign up for any "extras&...

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Google May 10, 2022

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DealerRater May 8, 2022

Charles Diaz is a stellar sales associate. He was informative, fair, and very personable. This was my son's first experience purchasing a car and he walked away satisfied.

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Google May 8, 2022

Just bought my suv from there, Luis Gonzalez helped me out and was great to deal with. The GM even came out to make sure I was being taken care of. Defiantly getting my next car from them

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Google May 8, 2022

Ask for Ray Cotto he is the best! He is amazing and makes the process really smooth. He listened, he’s accommodating and super helpful. The overall dealer experience was positive and efficient despite the ongoing building construction.

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Cars May 7, 2022

Walked right in and Joey greeted me immediately with such a welcoming spirit. I had issues with other dealerships not being friendly or assisting me butJoey did not judge/stereotype me being an african female. Joey is very knowledgeable on top of being honest and down to earth. The whole process was less than two hours which made me extremely happy. I purchased a 2022 atlas cross sport. He made the entire process a breeze. I highly recommend asking for Joey


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