Customer Testimonials
Great experience. Not high pressured and try to make things work. Dealt with Luis G and John G. Both were very helpful and professional x
We had an excellent experience at City Volkswagen. Enrique was knowledgeable, friendly and patiently listened to what my husband and I were looking for. We are very happy with our Tiguan.
Charles Diaz was a rockstar. He truly cares and it showed in the constant communication and service throughout the entire process. I was glad I was able to work with him and get a great car too! Very happy with my experience.
One of the best car buying experiences I’ve had. Charles truly made the experience. He went above and beyond to ensure that we got exactly what we wanted and even went out of his way to make sure that I was truly satisfied. I would recommend him to everyone! Thanks again, my wife and I couldn’t be happier!
I bought my car here, and ordered parts for my 2021 Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in mind. Drop off is a piece of cake and someone goes up to you and takes more information about the car before you even go inside to meet with one of the service managers. Chris is awesome! He took care of me and the car and was up front with everything - even with the timeframes of when the car will be ready. I will ...
I bought my Atlas earlier this year and I could not be happier. Alex is accommodating, professional and very knowledgeable. He isn't pushy and he understands the ins and outs of the vehicle. He asked what we were looking for, our lifestyle and had tried his best to sort out what we needed vs what we wanted. He drove the car out of the lot, endured our 2 kids who still needed boosters (important to test the fit of those in the car you are shopping for... and how easy/hard the kids can buckle/unbuckle and climb in/out ...
Mr. Valadez completely took care of us. Answered all of the questions we had and had a positive and patient attitude. We definitely look forward into doing buisness with him in the future.
Came to Volkswagen! Second time around with Ray Cotto and Im absolutely glad to say he was really helpful and really got into any details we were wondering about. 10/10
Every individual that crossed my path made a point of saying hello, as if they were a neighbor! Working with my salesperson Edgar Anaya was truly enjoyable. Everything was explained and demonstrated in a calm, professional manner. I have purchased many cars at many dealers in Chicagoland, and City Volkswagen now ranks at the top of my personal satisfaction!!
Very pleasant experience overall. Laura is kind, professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lease was up, once again Laura provided the necessary insight so that I could make an educated decision. Thanks to her help, I purchased my lease and the process was seamless and efficient. What really makes Laura special is her willingness to establish a relationship with the customer. She takes the time to ask the right questions so that she can better understand her customers needs instead of their wants.
Charles and John were very knowledgable about the Tiguan and easy to approach. When it came to working out a deal they didn't beat around the bush which made the process quick and easy. Thanks for the service and making our first car purchase so easy!
John and Marcus are true professionals. Everything was up front, no hidden fees, transparent. I called before we came and had all my questions answered. We felt comfortable throughout the whole process and you can tell the VW difference from dealing with other brands. You can see and feel the customer care and professionalism as second nature. This is our 3rd Volkswagen. I considered other brands but warranty, performance,interior, safety features and styling of passat is hard to beat. It is truly the best value out there. We ended up purchasing 2020 Passat R Line certified pre-owned. This gives us ...
Me and my partner stopped in quick at VW on our way to a Subaru dealer just to compare the trunk size of an Atlas to the car we were planning to buy. We were pretty quickly greeted by Enrique Garibay. He just asked if we needed help and pointed us to two Atlas that were close to us. While we were looking he asked what we were going to use the car for and things like that. But it never felt like sales pressure. It just felt very chill and conversational. The Atlas was larger than we thought, so ...
This dealership has friendliest atmosphere I've ever experienced in auto buying. Laura was ABSOLUTELY incredible; her knowledge of the vehicle is what sold me.
Fantastic experience. Edgar in sales was friendly, accommodating, down to earth, and very knowledgeable. Jennifer in finance was so personable and made the warranty choices and paperwork a breeze. So happy in our new Taos!
Eddie Martinez was great to work with. His professionalism, kindness and no-nonsense approach was refreshing. He went out of his way to make the whole car-buying experience smooth. I would definitely recommend him for any VW sales. Thanks Eddie.
Great customer service. John worked out a great deal with us and Enrique and Ernie were awesome to work with when finishing the deal. Overall great experience.
Good inventory. Our associate Marcus was knowledgeable about the features and benefits of vehicles we considered. Marcus and his managers worked hard to satisfy our needs.
Luis is very helpful. He is really respectful and had a lot of patience in talking to us about everything. This is my first car and I can’t be happier.
I worked directly with Edgar And he was incredibly helpful. The entire team was so pleasant to deal with. Edgar was super friendly and knew his stuff! John (sales manager) was transparent and accommodating. And Jennifer made me feel terrific about my decision. Would recommend this dealership to anyone who wants to be treated like a real human being.
I would like to thank Charles for all of his help while I was there buying my next car. He is friendly, kind and super helpful!
Ray Cotto was amazing and very helpful at helping my family & I choose a new car! Highly recommend him & this Volkswagen location! 10/10! Great experience, thank you!
We worked with Luis G. and loved the experience during our visit and purchase of an Atlas SEL. Luis is a strong communicator and helped us navigate the different trims and trade offs of the Different atlas models without putting his thumb on the scale or biasing us toward a particular vehicle. Trustworthy and pleasant all around. We love where we landed with the Atlas SEL and will do another purchase with Luis for sure. Ask for him!
Eddie Valadez from the KBB Department made my appraisal and car sale go seamless. He was honest and incredibly helpful. It was a pleasure to work with him. Thank you Eddie!!
If you ever decide to visit the wolksvagen dealership and buy a new or preowned car. Always ask for Charles. He is a sales representative . Super nice and helpful to pick and get your next dream car .
RAY!! RAY!! RAY COTTO!! Highly, highly, highly recommend him. We had a great experience and couldn’t be any happier with our 2021 Atlas. If you’re looking for a car with full transparency, do yourself a favor and reach out to him. You won’t be disappointed.
Alex was friendly and courteous, he was able to answer all my questions. He was able to work and show me what was best for me. Erick responded to me quickly when I requested information and was very thorough. Thank you!!!
Bought a new GLI last week from here. Alex was great to work with and the overall experience could not have been better. Highly recomend.
My experience at City Volkswagen of Chicago was great. My salesman Alex was particularly amazing !! I called the dealership for more information about the VW Passat. Eddie was very helpful and made sure I was taken care of and passed over to sales. I had no idea what I was doing or what to even look for. After sitting down and discussing the pros and cons, Alex actually found me a 2021 Passat. I had originally come in for a used vehicle but he thoroughly explained the carfax report, let me test drive, and answer all my questions. He was super ...
Great experience. Alex Paskowski helped us a lot and behaved nicely and well informed us during test drive. All the guys working in the place was friendly. Overall nice experience, nice car happy customer!
Alex helped me find the perfect car for me. He didn’t put pressure on me to make a decision. He was friendly and knowledgeable. Jenny was also super helpful. Great place all around!
Highly recommend! Volks city Chicago but specially Luis Gonzales he went above and beyond to make everything go smoothly! Car is amazing! Purchase two cars within a week best car experience I had in years..
Eddie Valadez did a great job walking me through the KBB car buying process.
We had a very good experience working with Eddie Martinez in our eventual lease of a new Volkswagen ID.4. Eddie was competent, knowledgeable, pleasant to work with and obviously very customer oriented. His follow up communications have been remarkable and very helpful..
Great guy plus great to deal with and he made me and my family comfortable!!!!!
Great experience!! We were in and out within and hour!
Leased a new ID.4. The sales and finance team was very pleasant and easy to work with. Speedy, too. If the service department treats us the same way I anticipate we'll be long time customers at City Volkswagen.
Charles was very great to work with and helped us find the right vehicle that fit our needs. He made this experience enjoyable and and easy.
Very great place to purchase a vehicle. I came from out of state to purchase it. Edgar was the one who helped us out and he helped us get everything done and out the door within a few hours and even payed for our parking. Highly recommended.
Luis was awesome to me and my husband was very helpful and very detailed with everything will definitely be coming back to get a new car for my self
Marcus did a great job jumping into a solution when Alex decided not to show up for a confirmed appointment. Marcus brought back my happy morning by showing me a First class Customer service example. Every question was answered in full and every explanation was given with courtesy and professionalism. It is the best time buying a car (it is my fifth time here). From offering help before being asked to a ride to the bank or to pairing my phone, he is a great employee to keep, empower and promote when time comes. Also Jenniffer at credit. What a ...
This was hands down the best car buying experience ever. The moment you walk in you feel like you’re in this beautiful high end showroom. Five star customer service! Luis’s excellent easy going professionalism made the experience even better. He made sure my car was immaculate and ready to be picked up the next day. Thank from Jorge R and Lee!
City Volkswagen changed my feelings about car buying. They made the process very transparent and easy to understand. Marcus Carnes and Jennifer Stewart are my family now!
Great dealership. Worked with Marcus who was super easy to communicate with and helped us every step of the way. Would highly recommend buying and servicing from City VW.
Alex P is the best! He is incredibly knowledgeable, friendly, and genuinely cares about his customers. I highly recommend Alex and City VW if you are in the market for a car.
Marcus was very helpful and got me everything I needed quickly and efficiently. Answered all of my questions and didn't push anything unnecessary. Great experience!
Fantastic. Honest, straightforward, no fuss, no hassle, no old-school sales-theater. Went in after work. Knew my numbers. They agreed, had the car ready, and i drove it home a couple hrs later.
Phenomenal buyer experience here. Eddie Martinez was straightforward, honest, human, without the old-school sales dance. They met my numbers. It was easy, refreshing, done. He even moved my stuff from old car to new one while I was w/ finance signing the deal.
If you want a great salesperson to do business with ask for Marcus Carnes. He made the usual car buying experience more fun. His follow up was also great. I had some questions about the car after bringing it home and answered my questions quickly which was very much appreciated.
City VW of Chicago delivered the near-impossible: a relaxed, easy-going, no-pressure car buying experience. What a delight! I can’t thank Dan and Eddie enough for their help, patience and flexibility. They’re good people who want to help their customers — simple as that. A+ experience — this is where you should be buying your next car!!!
I can’t say enough good things about City VW of Chicago and the people who work there. So many car dealerships have you feeling uncomfortable from the second you walk in the door. Here, it’s exactly the opposite. Eddie and Dan were helpful, patient, and flexible … and they never ONCE made me feel like I was being pushed to make a purchase. In short: this is what a car-buying experience SHOULD be like!
Walked in and these guys took great care of me from the start. If he’s free ask for Eddie Martinez as he was up front about all costs and where he could help me out and what was a set cost. Also super knowledgeable from beginning to end and was a great help the whole process
just nowNEW Alex P, is professional, informative and very patient. He explained all the car details even the model is just fresh of the market (VW Taos). He did a great job!!! The team are awesome with negotiating. Our family's 1st car and the first Taos sold in Chi-town.
We had a Pleasant and informative experience with Marcus. Didn’t pressure us for unwanted trim and the negotiations were pretty straight forward. We came to a number that was reasonable without a ton of back and forth.
Marcus and everyone at City VW of Chicago have been so helpful when I bought my dream car. This was my first time working with a dealership and I really appreciated their transparency, honesty, and ability to give me the time and attention needed for me to make this huge decision. Working with their service department and finance department has been a breeze, and they’ve helped me feel very confident with car ownership.
A pleasure to work with! Everyone made my experience selling my vehicle very smooth and stress free! I would 10/10 recommend!! A great overall experience.
The entire team was gracious and accommodating. They took very good care of my mother-in-law. She has serious health issues. They worked hard to expedite the transaction so she could return to her recovery.
Marcus was great- knowledgeable, patient, and not pushy. Allowed me to test drive the same vehicle 3 times before purchasing. Walked me through all features.
Edgar and Dan went out of their way to find my car at a different dealership. They were top notch. I was about to buy another car from a different dealership because initially City Volkswagen wasn't willing to give me equity in my lease but a CarMax offer and almost going to another dealership changed that and City came through. I will say, I should have researched VW Care, Maintenance, GAP, and Tire/Rims package because I honestly have no idea if I got a good deal or not. The prices are not published on any VW dealership website ...
I had the pleasure of working with Marcus to purchase my first vehicle. Marcus is very professional, personable, and knowledgeable. I felt like my time was valued by him and I am happy about the great deal I got on the vehicle. I have nothing but great things to say about Marcus and City VW Chicago. I will be recommending them to all my friends and family.
I came to buy a "dream car" and found it with the help of great sales. The whole process was smooth, fast, clear and friendly. Thanks to the teams there. I highly recommend this dealership!!
I came in here after having a negative experience at another dealership with beyond pushy sales people. I found a car online I wanted to see, called to get in a test drive and I knew right away on the phone that Eddie was going to be my guy. He got me set up with the car to drive within an hour and had it ready when I showed up. Eddie wasn't pushy one time, answered all my questions and made me feel so comfortable. I left the dealership that day with my new car and couldn't be ...
I came in here after having a negative experience at another dealership with beyond pushy sales people. I found a car online I wanted to see, called to get in a test drive and I knew right away on the phone that Eddie was going to be my guy. He got me set up with the car to drive within an hour and had it ready when I showed up. Eddie wasn't pushy one time, answered all my questions and made me feel so comfortable. I left the dealership that day with my new car and couldn't be ...
Great dealership. My salesman Marcus was Fantastic. He took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was a great experience all around. From start to finish.
Jonathan was there under Marcus and He was the best he literally help me with everything from head to toe he made me feel like I had a friend and can trust him and which I did . He’s the best I recommend him to everybody
I recently purchased a vehicle from City Volkswagen of Chicago, and worked with Erick and Enrique throughout the process. Both Erick and Enrique were professional, transparent, and willing to go the extra mile. I sincerely appreciated the car-buying experience they cultivated, and will absolutely recommend the City VW team as a result of this positive experience. Thank you both again!
Marcus is fabulous. He is professional, courteous and put me at ease at what can become a stressful experience. He's so knowledgeable and friendly and I would recommend him to my friends.
Hands down.. best car purchase experience in Chicago!!!...if you are looking for FIVE STARS experience from A-Z, this is THE ONE. I made an inquiry on the internet. I got an instant awesome follow up by (Eric), very elegant and professional sales man. We scheduled a test drive on the same day for my wife and I. Then, at the showroom, we met a super super super nice, respectful and knowledgeable gentlemen (Edgar) who greeted us so warmly, professionally and showed us the car we planned to test drive with (Eric) earlier on the same day. (Edgar) was very ...
Great salesman great staff. Had a wonderful time there and also got a great car. My experience there was wonderful. City VW made me feel like I was a long lost cousin. They made my purchase seem like a family great together
I worked with Jonathan and he was great!! He was very knowledgeable and he worked with me to get me in the truck of my dreams!!
It was so smooth and easy to sell my car! I was a first time seller and Eddie made the process so simple. I definitely felt like I was in good hands.
The worker Marcus is very excellent at what he does and I will definitely recommend this dealership to others everybody there made it easy and quick for a in and out
Great entertainment as far as sales Ray is the real deal as far as a salesman.He took great care of us highly recommend ver happy.
Ray knew exactly what I needed and made it happen! He gave me an all-inclusive package with the lowest rates out there! I’ll be back when it’s time for another vehicle.
From the time I spoke to a rep over here at City VW, I knew I was in good hands. I worked with both Edgar and John to receive the best possible deal on a new vehicle while being treated exceptionally well. Both are true gentlemen and catered to me professionally, and both have immense knowledge of the vehicles and their capabilities/features. They were able to get me exactly what I was interested in for my family and our needs with many extra bells and whistles . My experience is the best it has ever been at a dealership and ...
From the time I spoke to a rep over here at City VW, I knew I was in good hands. I worked with both Edgar and John to receive the best possible deal on a new vehicle while being treated exceptionally well. Both are true gentlemen and catered to me professionally, and both have immense knowledge of the vehicles and their capabilities/features. They were able to get me exactly what I was interested in for my family and our needs with many extra bells and whistles . My experience is the best it has ever been at a dealership and ...
My experience at this dealership was great. As a first time buyer all of my questions were answered. I was shown different options until I found the perfect car. Highly recommend!
Had a very great experience from the City of Chicago VW. Eddie was very helpful with helping me find the perfect car and answered all of my questions.
Process was quick and easy! No hassle no haggle. Eddie was knowledgeable and very helpful! Store front needs better signage. Drove around the block 3 times before I realized where the door was. Other than that, the experience was great!
I was in and out in a little over 3 hours! Traded in my car and purchased a new one! Eddie Martinez was very knowledgeable and helpful. He made the process smooth and easy.
We test drove several different cars using much of Enrique’s time but he was always patient. He’s extremely knowledgeable about their cars, very honest, and you get the feeling he’s on your side. Ultimately we chose a car that they had priced considerably higher than another larger dealer and they were able to virtually match the other dealer’s price. We left very satisfied.
Ray Cotto was a very nice honest sales man. My father and I came in knowing what we wanted and Ray did all he could for us and more. He went above and beyond to make sure everything was right and did everything in his powers to make us happy. Great experience.
Laura (Sales) and Stephanie were great. By far has been the best car buying experience thus far and my last vehicle was Lincoln which had A+ service as well.
We decided to come here because of their solid selection of Tiguan R lines. Marcus and the team were all pros. Very friendly , very accommodating . I would recommend to anyone who Wants fast service on a sale.
The entire process was amazingly efficient and fast. Marcus and the entire team got me in and out with a new car in 2 hours!
Super helpful staff. Eddie M was super responsive and helpful during the whole process. Great inventory and had the exact car I wanted. Super easy financing process and I’be got the car I wanted now!
Eddie was great. Honest. Direct. Answered all my questions. I talked to other dealers but no one could beat the City VW price. Perfect experience and love the new car.
He’s the best.. he answered all our questions and was very patient with us he was with us every step of the way making sure we were comfortable
Words can’t even begin to express my gratitude. First and foremost shout out to Charles Diaz for helping me find the right car for me. Had clear communication and stayed in contact through out the buying process. Was very knowledgeable and helpful. Shout out to manager Johnny Gordon for over seeing the process and making sure the whole thing went smooth. And lastly shout out to Ernie in finance. He was very helpful. Laid out all my options with no pressure and helped me choose what warranties and protection was best for me. Thank you all for the great ...
I would like to thank Luis Gonzalez for making my car purchase worth the trip, I traveled 3 hrs to get to Chicago from Peoria. Once there he made me feel welcome and listened to my needs and concerns never once rushing me just to buy. If you see a car you like at City Volkswagen of Chicago don't hesitate to visit them it'll be worth. Also a big thank you to Jennifer Stewart in finance.
It was the BEST experience ever, hassle free! Luis was awesome at getting back to me quickly when I had questions, so friendly. Awesome place!
Eddie was a great salesperson. He went above and beyond to make sure we saw and test drive the vehicle I wanted. Very good guy to talk to as well and was one of the smoothest purchases I had. I would recommend him to everyone.
The kbb team was able to help me sell my two cars for a great price. Process was very smooth Eddie Valadez the guy I worked with was very helpful.
Eddie was super helpful. Very responsive, polite, and just able to answer any questions I had. I would recommend to any family or friends. Over all great experience.
Marcus and team did an excellent job. My wife and I felt comfortable with our experience. Marcus was knowledgeable, warm, attentive and thorough! Thank you.
My sales rep Marcus exceeded my expectations. He was welcoming, informative and communicated with me throughout my entire process. He offered to drop my new vehicle off to me if I couldn't make it in time. Once I arrived he had everything ready to go as promised. I would definitely recommend City Volkswagen of chicago. The management was great as well! Anthony, sent an email to make sure I was treated with courtesy and respect and to answer any questions. This very seldomly happens with dealerships. Thank you to all of you for providing great customer service and making ...
Definitely would recommend this dealership for first time buyers they work with you to make sure you’ll always shop with them. Great job Edgar thank you!
We went in to test drive a Tiguan to compare to other similar vehicles. We thought it was great! Over about a week we continued to look around at other vehicles, and Ray kept in touch. Once we decided on a Tiguan, the prices at this dealership were the best, even though it got close sometimes. Ray was easy to get a hold of, friendly, and treated my family and I with kindness and respect. We decided to buy and all the staff was very kind while we went through the process with our three small children there with us.
I sold my car through KBB and worked with Eddie Valadez He was very helpful very professionnal and got me a great offer Thank you Eddie
Great Customer Service, Marcus the GM and financing were very friendly, informative and got my daughter and me in and out. Very impressed and will go back!
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