Customer Testimonials

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DealerRater Jan 18, 2022

Truly a very good dealership!! Laura my salesperson has been a great!! Make sure to see her for your next dream car! Thanks Laura.

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DealerRater Jan 18, 2022

Ray was great, highly recommended at city dealership! Everything went well and quickly and the car is great!

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DealerRater Jan 13, 2022

Ray and Charles were very helpful when helping me choose my first car! Overall I had such a wonderful and positive experience

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DealerRater Jan 13, 2022

Ray went above and beyond to meet my requirements! 10/10 do not hesitate to do business with Ray!

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DealerRater Jan 13, 2022

Flew in from Michigan to buy a vehicle we had been searching for…was put in touch with a salesman, Charles Diaz. He picked us up from the airport and made the transaction seamless. Wonderful experience:)

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DealerRater Jan 11, 2022

Working with Charles was great. He was straight forward, knowledgeable and even made sure we had all of our bases covered, even with insurance.

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Cars Jan 11, 2022

Quick and easy experience selling a used car. Friendly staff and nice facility. Would definitely consider selling a used car here again in the future.

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DealerRater Jan 8, 2022

lking into the dealership I didn’t think me or my fiancé would be able to get a car because of my bad credit. But I was blown away when my salesman Alex P came through! He got me and my fiancé a new 2019 Tiguan! We have never been more happy to get to drive away in a new car! Alex was awesome and very patient! We love our new car. Thank you

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Cars Jan 4, 2022

Me and my wife came in looking for an SUV and David was very helpful in showing us the vehicle and walking us through our options. Overall it was a very easy experience because of David, I would recommend talking with him if you are looking for a vehicle.

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DealerRater Jan 3, 2022

Great experience. Charles , salesman, worked really well and made sure of explaining everything about my new Atlas and work after hours on January 1st to make the deal happen. Great professional and great environment. I extremely recommend , city Volkswagen is amazing. Thank you Gustavo da Cunha

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Cars Jan 3, 2022

David was patient and helpful. Answered all of my questions. He was easy going and made us feel comfortable. The entire process was very efficient

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Cars Jan 1, 2022

Service was great. My son David and Erick the sales manager helped me out on getting a New Atlas. Didn’t think it was possible but Erick made it happen. Very happy with my new Atlas.

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Cars Dec 31, 2021

David and Erick did everything to make the process easy for me. David’s patience is top notch, he saw me through the everything having to deal with the bank and all. I’ll definitely refers friends to this dealership and ask for David Ramos

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DealerRater Dec 31, 2021

City VW of Chicago was truly amazing. Thank you to my son David and sales manger Erick we got it done. I love my New Atlas. I definitely recommend these guys and this dealer.

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Cars Dec 31, 2021

David was great. He did everything necessary to make me feel wonderful during my time at the dealership. I purchased a car and could be more pleased.

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DealerRater Dec 31, 2021

The process was fast and easy. I submitted my application before getting to the dealership and the rep David Ramos saw me through till the end. I’ll definitely refer this dealership and him to friends. Thanks David & Erick

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DealerRater Dec 31, 2021

Came in to sell my vehicle thinking it would be a hassle but it turned out to be the complete opposite. Eddie from the KBB department made this process so smooth and quick I never realized selling my car can be so enjoyable! Eddie was such a cool dude, easy to talk to and knows his cars well! If you’re looking to sell your car come see Eddie!!

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Cars Dec 30, 2021

Relaxed, no pressure with an earnest desire to meet my needs. David as a new salesperson that worked his way up seemed knowledgable and attentive. I'm a repeat customer and happy with the car I purchased.

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DealerRater Dec 29, 2021

Charles and Erick did a great job with the car sale. They worked great as a team and were able to streamline my car buying process. I've been looking for months and I felt that they really wanted what's best for the customer as opposed to other dealerships. Highly recommend.

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DealerRater Dec 29, 2021

Recently purchased a well maintained, clean, used Honda CRV. The salesman George was knowledgeable, friendly, and made the process smooth from test drive to closing. Friendly office atmosphere and no pressure environment.

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DealerRater Dec 28, 2021

Charles was great showing me the vehicles I was interested in. He and Eric worked with me to get the price I wanted and best of all it didn’t take all day!

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DealerRater Dec 27, 2021

Ray Cotto And Erik were very helpful and were willing to work with us! They were great!

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DealerRater Dec 27, 2021

Ray and Eric are both wonderful to work with, they were willing to work with us and get us the car of our dreams. We really appreciated everything they did and we will definitely be back when we need our next car!

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Cars Dec 24, 2021

I worked with Alex Rocha in buying a new to us car. He was very patient, knowledgeable, and kind in helping us get our car. I never felt pressured in any way. He also brought the car to my house the same day.

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Cars Dec 23, 2021

We had a great experience at City Volkswagen of Chicago. Edgar provided great service, he was very helpful, and very knowledgeable on the products. We really like the car too!

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DealerRater Dec 23, 2021

I had a great experience buying a new Tiguan. Charles Diaz was helpful, very knowledgeable and the entire process was really quick and easy. I would definitely recommend it.

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DealerRater Dec 23, 2021

We had a great experience at City Volkswagen of Chicago. Edgar was very helpful and knowledgeable about the products!

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DealerRater Dec 22, 2021

So myself and the wife reached out to city volkswagen of chicago cause the wife fell inlove with the VW teguian white in color so i made the call and set up an appointment with john the manager who sounded very nice and professional over the phone and we set the appointment thw following morning John have us a call just to reconfirm that we were coming and we got a second phone call and this was when we first were contacted by Charles Diaz also very profesional over the phone let us lnow that he would be our sales ...

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DealerRater Dec 22, 2021

What an amazing experience. We had been looking for a car to replace my Mercedes for a few months. We test drove a dozen cars and decided to go test drive a Volkswagen. We were greeted by Charles Diaz and the rest is history. We bought a Tiguan and absolutely love it! Charles was by far one of the most knowledgeable sales people we have ever came in contact with. He answered all of our questions and more! Erick helped make our deal happen and Jennifer took care of the finance end of things seamlessly! After visiting so many dealerships ...

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DealerRater Dec 21, 2021

Ray Cotto and Eric provided great customer service. He found us a vehicle that met our needs. Would highly recommend them. Great guys!

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DealerRater Dec 21, 2021

Just purchased the Volkswagen taos and had an amazing experience with an amazing salesperson, salesman ray cotto was very professional and very informational

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Cars Dec 20, 2021

I had the pleasure of meeting David recently in December of 2021. After looking at several new cars in their inventory, I decided on the 2022 Tiguan. David displayed professionalism through and through. The entire staff there were great. David never made the process feel rushed. This is the best experience I have had in purchasing a vehicle. Thanks David and the rest of the staff!

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Cars Dec 19, 2021

This is my second time leasing my Tiguan from this dealership and my first time working with David. David was to the point, professional, and so easy to work with. My experiences just keep getting better and better every time I come here.

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DealerRater Dec 18, 2021

This is my second time leasing my Tiguan from this dealership and first time working with David. David was to the point, professional, and so easy to work with. My experiences just keep getting better and better every time I come here. I also have to give Dan and Ernie compliments for always welcoming me back and making things seamless. Keep up the outstanding work!!

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DealerRater Dec 18, 2021

Ray and Eric provided excellent customer service and answer all the questions I had and did not pressure me into buying.

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DealerRater Dec 18, 2021

I had the pleasure of working with Charles Diaz, John, and Ernesto too buy my 2021 Jetta. Each of them made this transition smooth and I am very happy with their service and my vehicle.

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Cars Dec 17, 2021

We worked with David on a new VW Taos about a month ago. David was very relaxed and comfortable to work with. We haven't always had the best experience at car dealerships but City Volkswagen was different. We weren't even planning on getting a car the day we were there but we sure walked out with one. Thanks for the great service David!!

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DealerRater Dec 17, 2021

We worked with David on a new VW Taos about a month ago. David was very relaxed and comfortable to work with. We haven't always had the best experience at car dealerships but City Volkswagen was different. We weren't even planning on getting a car the day we were there but we sure walked out with one. Thanks for the great service David!!

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Cars Dec 17, 2021

The salesman David was by far the best salesman I have ever encountered in my life. He made everything very easy to understand and seemed to genuinely care about me leaving the dealership happy. It would be a mistake not consider City Volkwagen for your next vehicle needs. If David is there I highly suggest you ask for his help!

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DealerRater Dec 17, 2021

Talk about service! The salesman David was by far the best salesman I have ever encountered in my life. He made everything very easy to understand and seemed to genuinely care about me leaving the dealership happy. It would be a mistake not consider City Volkwagen for your next vehicle needs. If David is there I highly suggest you ask for his help!

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DealerRater Dec 15, 2021

I had the pleasure of working with Ernesto, John, and Charles as my salesman. Charles was extremely personable, professional and an overall pleasure to work with. He was honest and sincere and that’s what was important to me. John and Ernesto were just as kind, and all together they turned my auto purchase into a pleasurable experience. I will absolutely return there again in the future when I’m ready to upgrade to a newer vehicle.

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Cars Dec 15, 2021

One of the best dealerships I have dealt with in a very long time. Very friendly and professional. They had exactly what I was looking for in a car and was in stock as well.

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Cars Dec 15, 2021

Edgar was amazing, answered all our questions, and helped us through the entire process. Edgar was very patient and met our customer service needs. We will definitely be recommending him to any of our friends who are car shopping!!

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DealerRater Dec 15, 2021

One of the best dealers I have dealt with in a long very long time.

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Cars Dec 14, 2021

The whole Volkswagen team was great to deal with and were helpful and understanding of my needs. Special thanks to David Ramos for the help.

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DealerRater Dec 14, 2021

Buying a new car it’s a stressful event! Alex did a good job helping whit his soft selling method. I went Monday for test drive we talk about it and by the end of the week find me the package I was looking,and we closed the deal. Thank you Alex! Highly recommend Alex!

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DealerRater Dec 13, 2021

Ray was nice and good to got me in my Volkswagen. He work Hard to help me and I am happy he helped me. City VW of Chicago is the best.

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Cars Dec 12, 2021

Service was good, got greeted as soon as I walked in , definitely would recommend this dealer shop to people I know and would come back for another new car. David Ramos was a great help!

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DealerRater Dec 11, 2021

Greeted as soon as I walked in, great customer service , will definitely come back and recommend this dealer!

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DealerRater Dec 11, 2021

What can i say Ray took Great care of me with this Tiguan RLine i have been wanting for awhile.Thank you Ray and Eric for your help

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DealerRater Dec 11, 2021

Ray and John was AWESOME! I didn’t expect to get a car and wow! Great service! Go see them at city VW of Chicago.

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DealerRater Dec 11, 2021

the service was excellent, the service is pleasant and we are satisfied with their professionalism

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Cars Dec 11, 2021

My experience at this dealership was great. Eddie stayed late past closing to make sure I could get in and have my car inspected to be sold to the dealership. He was very kind, outgoing, made me feel important and welcome. He worked very fast and diligently giving me a fair deal on my car. He was even able to speed up the payment process and get me my check the very next day! Overall the rest of the staff that I interacted with was very friendly.

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DealerRater Dec 10, 2021

Eddie was very nice, outgoing, and made me feel welcome and important. He stayed late to make sure I could get in and sell my car to them.

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DealerRater Dec 10, 2021

Selling my car was a relatively quick and fair process! I felt comfortable negotiating with them, and was able to get a better deal than a few other dealerships I went too.

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DealerRater Dec 10, 2021

Awesome and smooth transaction. Selling my vehicle has never been easier. Great communication for the whole process.

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Cars Dec 9, 2021

Selling my car was simple and the details comprising their offer price pretty transparent. I felt like I received a fair price and wasn’t stressed during the negotiation process.

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DealerRater Dec 9, 2021

Came in today to look and Mr. Ray Cotto was so helpful and honest I didn’t just by one car from him I purchased two vehicles from him. I still believe in the honest sales man. So if your every in the market please stop by and see Mr. Ray Cotto for the best experience in a auto shopping.

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DealerRater Dec 9, 2021

I was looking to purchase 2 cars with a trade in. After going to several different car dealers and dealing with bad customer service and astronomical prices on cars, City of Volkswagen of CHicago was a heaven sent. The car salesman Ray Cotto was very professional and went above and beyond to accommodate me.He was even obviously in pain with limp due to his knee replacement and still did his job and never complained once. Amazing person and car salesman. I will definitely and highly recommend him and this dealer if your looking for a good deal and great service ...

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DealerRater Dec 6, 2021

Great service! Very friendly and professional! Ray and John went above and beyond making the process as smooth as possible! We are very happy with our purchase and will be recommending them to friends and family!

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DealerRater Dec 4, 2021

Very happy with my new 2022 VW Atlas. I drove it off the lot same day in only a few hours! Charles and John were great to work with! Thank you!

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Cars Dec 4, 2021

My dealings with Eddie Valadez went very well, got a very fair and generous offer on the car that I was selling via the KBB instant offer. The process was very efficient, fast, and there was no B.S. involved. Eddie was very quick to reply on any of the correspondences we had. I have also purchased a used car from this dealership a couple of years ago, and that same deal was also very fair and professional. I would certainly do business again with this dealership.

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DealerRater Dec 4, 2021

My dealings with Eddie Valadez went very well, got a very fair and generous offer on the car that I was selling via the KBB instant offer. The process was very efficient, fast, and there was no B.S. involved. Eddie was very quick to reply on any of the correspondences we had. I have also purchased a used car from this dealership a couple of years ago, and that same deal was also very fair and professional. I would certainly do business again with this dealership.

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Cars Dec 3, 2021

Luis Helped me get my Dream Car a 2013 Scion FR-S I was only 18 so I thought I had no shot at approval but Luis Got my Approved 10/10

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DealerRater Dec 2, 2021

Alex was great to work with. He was very knowledgeable and clearly passionate about cars and his work. He understood what I was looking for and communicating with him was very smooth. He clearly knows the value of building long-term relationships with his customers.

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DealerRater Dec 1, 2021

Very nice clean and organized place to go if you are shopping for a VW vehicle I had a great time at the city VW of Chicago dealership while I was Shopping for a vehicle I found it very friendly environment and you will find answer to all your question no matter what

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DealerRater Dec 1, 2021

Me and my husband went to the City Volkswagen and we really enjoyed the attention from Charles Diaz. Great custom service!!! He was really committed answering all the questions we had at the moment. We left the dealer with our new Atlas Cross sport 2021. Beautiful SUV . exactly what I wanted!! Thank you Charles .

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DealerRater Dec 1, 2021

After going to a different VW dealership earlier the week prior and leaving traumatized, I have to say that City VW of Chicago was the opposite! Alex, our sales guy, was super outgoing, understanding, and friendly. He helped my fiancé and I find and get the car that we fell in love with. Thanks so much Alex!

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DealerRater Dec 1, 2021

The reason why I purchased my Jetta from City Volkswagen was because Alex is the best Salesperson they have on staff. This is the second Jetta I've purchased from him this year. No antics; no tactics; straight talk and always looking to meet your needs. If you're looking into purchasing a new or used Volkswagen, go to City Volkswagen and ask for Alex Paszkowski.

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DealerRater Nov 30, 2021

Thanks to Alex, finding the right car was easier than anticipated. He was knowledgeable, professional, courteous and patient. After weeks of searching for a car elsewhere, he was able to answer all my questions and show me exactly the type of car I was looking for. I wish I had gone to City Volkswagen of Chicago and spoken to Alex first! Thank you, Alex, for continuing to provide professional customer service and being genuine and trustworthy with your clients.

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DealerRater Nov 30, 2021

Me and my parents went to go see a used 2013 Toyota Sienna. We were introduced to Alex Paszkowski as our salesman and he was nothing but incredibly professional. Alex was able to answer all of our questions during the test drive and we felt he was incredibly honest and straightforward with us, something we genuinely appreciated. We needed a room to do our prayers and he was able to provide that, something that we did not think would be possible. He answered all of our questions in regards to the car, and was in general very courteous and professional to ...

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DealerRater Nov 30, 2021

We bought a 2022 Tiguan SEL R. All aspects of the car buying experience were excellent. Our salesperson, George Skoubis, was very helpful during the test drive. Also when we decided to buy the car he spent a great deal of time explaining how the features worked and connecting the phone. The Sales Manager, John Gordon presented a fair deal with the first offer and gave me $100 over what I asked based upon a CarMax estimate for my trade in. Closing with Finance was refreshing. All the extras that could be purchased were explained but not recommended based upon our situation. ...

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DealerRater Nov 30, 2021

It was quick and great service “charles Diaz” thank you so much for you service

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DealerRater Nov 30, 2021

Salesman Eddie Martinez was great to work with. He was knowledgeable and very patient with all my questions. I believe I got a fair deal on my purchase!!!

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DealerRater Nov 29, 2021

They where so great to me I love them guys I’ll go back to them anytime

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DealerRater Nov 29, 2021

I came in for a Jetta and left with a Jetta and Passat. Charles is a great salesman, friendly, and honest. Charles, the manager John, and other employees made me and my brothers feel very welcomed and like this was the best place to buy a car. I highly recommend City Volkswagon of Chicago and Charles for all your car buying needs.

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DealerRater Nov 29, 2021

I’ve been coming to City VW for years. Ray and John continue to offer the best service. My recently purchased Atlas was totaled in an accident. When I texted Ray to ask about inventory he immediately called me to first make sure my family was ok. That meant a lot to me. They made picking up a replacement Atlas quick and easy. This place is the best!!!!

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DealerRater Nov 29, 2021

Best Dealership I’ve ever been to helped by John and Charles I was able to purchase a car off the showroom floor with no hassle salute to them

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Cars Nov 28, 2021

I really wanted a new car this year but wasn’t too keen on making that choice. I called ahead and made an appointment with the sales manager who paired me with Edgar. I went in and immediately felt comfortable talking to him, never felt pressured to make a purchase and he answered all of my questions no matter how dumb they sounded. I test drove the car I looked at online, looked at all the different versions of it and suffice it to say I was sold. I picked the car they made the finance process very smooth, no ...

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DealerRater Nov 27, 2021

Great dealership overall. I was able to make an appointment ahead of time and on Black Friday which I didn’t think would be possible considering people would be out and about, but they fit me in with no issue. Financing was a smooth process, they left no questions unanswered and sales never made me feel pressured like I HAD to make a purchase.

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Cars Nov 27, 2021

David was very hardworking and understood what I wanted in my vehicle search. He definitely put me in the car that fit me. Even though he is new, he lead me in the right direction. For a new guy this is someone you should come to see!

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Cars Nov 27, 2021

David is refreshing and knowledgeable. He made this a pleasant experience and I would definitely recommend him to anyone that I know is in the market for a new car.

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DealerRater Nov 26, 2021

David made this buying experience easy and hassle free. He's new but knowledgeable and not afraid to ask for help. He is kind, quiet and friendly.

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DealerRater Nov 26, 2021

Fabulous will buy another car from them. Will refer friends and family to them great Eddie and Alex

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DealerRater Nov 25, 2021

ihad a very good impresion....iwas treat the beast thanks too.eddy...he influence...was very important

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Cars Nov 24, 2021

Smaller location, easy to navigate, friendly and helpful team all around. The communication before my visit was also very effective and productive, including letting me know the moment the car I was looking for had arrived.

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Cars Nov 24, 2021

Eduardo was very knowledgeable, friendly, and efficient and he has excellent communication skills. He followed up on all the action items to which he committed.

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DealerRater Nov 24, 2021

Smaller location, easy to navigate, friendly and helpful team throughout (on the phone, sales process, finance, etc).

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DealerRater Nov 24, 2021

I had an excellent experience selling my used car at this dealer. Eduardo was efficient, friendly, and consistently followed up on any action items.

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DealerRater Nov 24, 2021

This dealership is Amazing. The staff is professional and welcoming. They communicated through the entire process. Also the facility was clean and they have waiting areas where you can plug in and get some work done 🙂

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DealerRater Nov 23, 2021

Ray was an awesome salesman. I've been shopping for a vehicle for the last past three months and Ray is by far the best I've came across dealing with multiple salesmen. He was very patient with me and very informative. I would recommend Ray to anyone. He doesn't hassle you and hes very cool and funny!!!

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Cars Nov 22, 2021

Alex Rocha was a great help ! He walked me me through trading in my old work truck for something that would fit my budget and lifestyle. Started the process over the phone so I wouldn't spend all day at the dealership. Would definitely go back to Alex for my next car

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DealerRater Nov 22, 2021

Great people they are friendly and made you feel comfortable. Edgar Anaya made me feel like I was part of the family. He was helpful and explain everything.

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DealerRater Nov 22, 2021

Buying a car from this dealership was a breeze. My husband and I were talking about how it was the best and most seamless experience we've ever had. Working with Charles, Clemente, and Jennifer was great. They were all knowledgeable, answered our questions, and made us feel welcomed. Would highly recommend buying from them. We are now part of the VW family and I could see it staying that way.

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Cars Nov 19, 2021

Eddie V was very helpful and insightful with the sale of my car. Provided a good price. Always available to answer all questions and offering solutions

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DealerRater Nov 19, 2021

The service are so nice they are so nice eddy and Alex help me and they answer all my questions

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DealerRater Nov 19, 2021

Eddy was very helpful and insightful. Always ready to answer calls, accessible and follows up.

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Cars Nov 19, 2021

I had the pleasure of working with Alex Rocha to purchase my new 2022 VW Taos. Alex was the nicest and most straight forward car salesman I have ever encountered. From the very beginning of my experience with him he was honest and trustworthy. Not to mention he has a great personality and was very personable. He went above and beyond each time I spoke with him. I would refer anyone to Alex a million times! Thank you so much Alex! You definitely earn a loyal customer in my family!

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Cars Nov 18, 2021

Getting a car here was the easiest process ever. Edgar made everything super smooth and reasonable! He is very knowledgeable about their vehicles and most importantly, not a pushy salesman! I have never met such a patient salesperson! He is the guy to ask for! Some dealerships you need to take about most of your day to get a final sale while this day was quick & easy with them! Ernie was also great in finance! Very knowledgeable & not pushy! Definitely will recommend to anyone in need of a VW!

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DealerRater Nov 18, 2021

Very good experience here. Staff was up front helpful and not pushy. Never felt rushed and they were thorough in answering all my questions both with the vehicle it’s set as well as financing options.

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